General Terms of Service
Please read these terms in full prior to submitting payment for any commission, it as assumed the client has agreed to the terms once any order is placed. Message PellenArt directly at firstname.lastname@example.org for any questions or concerns regarding these terms. Terms differ slightly for corporations and will be discussed on a per client basis.
Payment must be submitted via PayPal or bought in the shop prior to the start of any commission. Alternative methods of payment must be discussed beforehand, as must any partial payment arrangement. Unless otherwise stated or listed, 50% payment will be taken upon acceptance of the commission and is non-refundable once work has begun. The remaining 50% will be paid upon completion.
All client information is kept private unless otherwise discussed, however PellenArt reserves the right to live stream any non-corporate client work unless a separate NDA is put into place. PellenArt will consider NSFW commissions.
PellenArt reserves the right to post any commissioned pieces as part of my portfolio, for sale, or for marketing/advertising purposes. PellenArt does offer exclusivity for an additional charge.
PellenArt reserves the right to cancel commissioned work at any time for any reason. Once first draft is confirmed to be worked on, the work is non-refundable. If the piece has not been started, PellenArt is privy to issue a full refund. For work that has been partially completed, PellenArt will refund an amount appropriate to the work that has been completed thus far, and will turn over to the client that which has been finished. In instances where PellenArt must cancel due to lack of communication, inappropriate behavior, or other client-side issues, PellenArt reserves the right to withhold a refund (repeated messaging/harassment is considered grounds for cancellation). Refunds are not available for completed work.
Please allow 1 month minimum for commission completion. Listed shop or commission item fulfillment times may vary as delays can occur. It is PellenArt's responsilbility to be in contact with the client. If rush service is needed, this may be available in some instances for an additional fee. Times may vary for outsourced production such as printing, and this may result in delays for the order. If there are any concerns on a commissioned or purchased items please contact PellenArt.
Agreement and payment for a commission is considered acceptance of the terms listed above.