Store Terms of Service
Preorders/Backorders
Preorders are for items that are either not produced yet or in the manufacturing process but not in hand. Preordered items will be shipped ASAP once manufacturing has been completed. Customers that have ordered a preorder item will receive an email with shipping information after processing.
Preordered/Backordered items are listed explicity as such, and cancellation will not be honored for the reason of its Preorder/Backorder status once the order has been placed (several disclaimers regarding Preorder and/or Backordered status accompany all applicable items).
Estimated arrival dates for Preordered and/or Backordered items are included in the items' respective listings.
Estimated shipment dates are subject to change. In the event of a shipment change there will be an update to the listing in the product description.
If you have preordered/backorded an item but your shipping address has changed please contact us ASAP with your order number and the correct address.
If you have ordered a preorder/backorder item ALONG with an in stock item, your in stock item will ship with the preorder/backorder at the expected ship date.
Introducing GATCHA:
When you preorder you have a chance of receiving a special item instead of the standard listing!
GATCHA replaces the normal listed item for the limited item!
Garage Sale:
Garage sale items are not able to be paired with preorder or backordered items. If there is an order with both Preorder/Backorder and Garage Sale item, the order will be cancelled.
Privacy:
All customer information is kept private. For info on your order please contact us through the contact us page or at the PellenArt email pellen101@gmail.com with your order number.
Shipping
PellenArt is not responsible for lost or stolen mail, however all orders are sent with tracking via. a preferred shipping method. PLEASE VERIFY YOUR ADDRESS PRIOR TO PURCHASE, PELLEN ART IS NOT RESPONSIBLE FOR WRONG ADDRESS ENTRIES.
INTERNATIONAL SHIPPING - Shipping to Canada, Austrailia, UK and Germany now available!
Returns and Exchanges
Unless otherwise stated, returns or exchanges are not available.
Agreement and payment for an item(s) is considered acceptance of the terms listed above.
Preorders are for items that are either not produced yet or in the manufacturing process but not in hand. Preordered items will be shipped ASAP once manufacturing has been completed. Customers that have ordered a preorder item will receive an email with shipping information after processing.
Preordered/Backordered items are listed explicity as such, and cancellation will not be honored for the reason of its Preorder/Backorder status once the order has been placed (several disclaimers regarding Preorder and/or Backordered status accompany all applicable items).
Estimated arrival dates for Preordered and/or Backordered items are included in the items' respective listings.
Estimated shipment dates are subject to change. In the event of a shipment change there will be an update to the listing in the product description.
If you have preordered/backorded an item but your shipping address has changed please contact us ASAP with your order number and the correct address.
If you have ordered a preorder/backorder item ALONG with an in stock item, your in stock item will ship with the preorder/backorder at the expected ship date.
Introducing GATCHA:
When you preorder you have a chance of receiving a special item instead of the standard listing!
GATCHA replaces the normal listed item for the limited item!
Garage Sale:
Garage sale items are not able to be paired with preorder or backordered items. If there is an order with both Preorder/Backorder and Garage Sale item, the order will be cancelled.
Privacy:
All customer information is kept private. For info on your order please contact us through the contact us page or at the PellenArt email pellen101@gmail.com with your order number.
Shipping
PellenArt is not responsible for lost or stolen mail, however all orders are sent with tracking via. a preferred shipping method. PLEASE VERIFY YOUR ADDRESS PRIOR TO PURCHASE, PELLEN ART IS NOT RESPONSIBLE FOR WRONG ADDRESS ENTRIES.
INTERNATIONAL SHIPPING - Shipping to Canada, Austrailia, UK and Germany now available!
Returns and Exchanges
Unless otherwise stated, returns or exchanges are not available.
Agreement and payment for an item(s) is considered acceptance of the terms listed above.